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Q: Home Depot or Lowes: Which has the better kitchen installation service?

I have heard good things about both companies in regards to their kitchen installation centers. I would like to get a wide array of experiecnes across the country. Please help.

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  • A:



    The thing to keep in mind when it comes to installation centers is that each region subcontracts the work in that area to a particular company or group of companies. If they have contracted with a solid and reputable company you will probably have no trouble at all. However if the contractor is sub standard you could have alot of trouble should something go wrong. Just becuase you can call yourself a contractor doesn't make you a good one. My mother in law had her kitchen remodeled by Home depot in NC and her experience was a good one. A friend of mine had hers done in MN and was very unhappy. I would look into the contractor representing the company before deciding or stick to a local contractor that holds the responsibilty directly should a problem arise.

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  • A: The best remodelers will provide the best quality and service



    It is impossible for a big box store to provide consistant quality and service in home improvements much less high quality. You will on average get the best overall results from the most experienced, best trained and most committed people. This of course is surprise but do any of those people work at a big box store, at least for any length of time? In our market the big box stores are where the people go to work who have no experience, were part of a failed business and now need to get a job, or are from the labor pool whom has do always be the low price because they lack the ability to do higher quality work. There are some exceptions, as always, but if i had to bet money on a getting a high quality job and good service, I know where I wouldn't look.

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  • A: Use a Kitchen or full service remodeler



    As stated before the big box stores use contractors as installers and you don't necessary get to pick, you would be better off hiring your own contractor and having them help you with ordering what you want. You will at least have more time to check out the contractor. Ask around and get a personal referal from someone you trust.

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  • A: Good installation starts with a good plan



    The number one complaint I hear from people who use the large chains is that often parts are missing or new items such as larger fillers need to be ordered. These mistakes cause delays in your installtion. Delays for your other trades, such as the coutnertop fabricator and plumber, might mean you are now placed at the end of the schedule so they can service their other clients who are on schedule.

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    May 8, 2021

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