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Q: Build.com? Anyone have experience buying from Build?

My wife and I are doing some remodeling and we came across Build.com online. The site seems to have great selection and good prices. They also have free shipping for orders over $199. I think these guys may be pretty big, but honestly I hadn't heard of them before. Can anyone tell me more about Build? I'd love to hear about any experiences using the site.

We've found a couple things we'd like to buy on the site, but... if people have had good experiences with them and they consistently have good prices, we'd likely order a bunch of stuff, rather than just a couple things. Will save a lot of trips to home depot, showrooms, etc.

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  • A: Beware of Elitefixtures.com



    Per answer # 1 elitefixtures.com has had NUMEROUS complaints to the Better Business Bureau and I PERSONALLY had a horrible experience with them AND Mary Jane. BEWARE of elitefixtures.com!!! They' completely lied to me about an order, then tried to cover it up. Luckily, i took screen shots! You tell me if this is a bait and switch:

    I ordered 2 16-light chandeliers, they sent me me 2 5-light chandeliers. I contact them about the error. First, they (Mary Jane) LIE and say the SKU # was listed wrong, so they can't send me what I ordered for that price, BUT I point out it WASN'T as is shown on my order, the page that is still up and the the screen shots I take SHOW that ALL the info is correct. Then, they say the wording is wrong, again, it's NOT, per the page that is still up AND screen shots. Then they say:

    "I am willing to provide you with an additional discount on our compeititve prices if you choose to order other light fixtures - please contact me directly."

    Classic bait and switch!! Two of their complaints have been in the past few months!! They also take interior designer's work on Pinterest and over ride it with THEIR URL! What jerks!! You KNOW they have to be bad to get so any complaints to the BBB!!!

    Rating: 0
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  • A: Experience



    I haven't had any experience with build, but I did have two experiences with bellacor.com and elitefixtures.com. Bellacors service was ok but was very hard to price match. Then we came across EliteFixtures.com and they had almost everything we needed. Since it was a sizable order, we called and they worked with us on pricing! There was a lovely customer service rep named Maryjane who worked with us on literally every item. Since then we no longer use any other site except them for all our needs and have told all our friends that compliment us on our lovely fixtures.

    Good luck with you purchase and hope this helps!

    Rating: -1
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  • A: Reviews



    I hope these links help.

    Here is the feedback from numerous customers.

    http://www.nextag.com/Build.com~4697186zzzreviewsz1zzzzmainz17-htm

    http://www.bbb.org/northeast-california/business-reviews/home-improvement-misc-services-products/buildcom-in-chico-ca-15002096

    http://www.bizrate.com/ratings_guide/cust_reviews__mid--226670.html

    Rating: -1
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    Jul 6, 2022

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